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Last updated: July 6, 2026
At HireMyProfile, we aim to keep every project fair, clear, and safe for both clients and freelancers. This Cancellation Policy explains when a project or service request can be cancelled and how payments are handled.
Since HireMyProfile is a digital service marketplace, cancellation depends on the project status, work progress, payment status, and agreement between the client and freelancer.
Clients may request cancellation in the following cases:
If the freelancer has already started the work, cancellation may not qualify for a full refund. In such cases, HireMyProfile may review the work completed and approve a partial refund, full refund, or payment release based on the situation.
Freelancers may request cancellation in the following cases:
Freelancers should inform the client and HireMyProfile as soon as possible before cancelling a project. Repeated or unfair cancellations may lead to account review, lower visibility, temporary restrictions, or account suspension.
A project may be cancelled by mutual agreement between the client and freelancer. In this case, both parties should clearly confirm the cancellation terms, including payment release, refund amount, delivered work, and any pending responsibilities.
HireMyProfile reserves the right to cancel any project, order, or service request if we find:
In such cases, HireMyProfile may cancel the project, hold the payment for review, refund the client, release payment to the freelancer, or take account-level action.
If a payment is held in escrow, the amount will not be released automatically after cancellation. HireMyProfile may review the project status, communication, submitted work, milestone progress, and supporting proof before making a decision.
Based on the review, escrow funds may be:
If the freelancer has already started working on the project, the client may still request cancellation. However, the completed work, time spent, delivered files, and agreed milestones will be considered before any refund or payment release decision is made.
If the client and freelancer do not agree on the cancellation, either party may raise a dispute. HireMyProfile may ask for project details, chat history, delivery proof, files, payment proof, and any other information needed to review the case.
Account Impact
Repeated cancellations by a client or freelancer may affect account trust, project visibility, order limits, and platform access. HireMyProfile may review accounts that show repeated cancellation behavior.
For cancellation-related support, please contact us at:
Email us at support@hiremyprofile.com
Please include your order ID, project details, payment details, and reason for cancellation so our team can review your request faster.
HireMyProfile may update this Cancellation Policy from time to time. Any changes will be posted on this page. Continued use of the platform means you accept the updated policy.
Our support team is here to help you with any cancellation-related concerns.