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Last updated: July 6, 2026
At HireMyProfile, we want every transaction to be fair, safe, and clear for both clients and freelancers. This Refund Policy explains when a refund may be approved, when it may not be approved, and how the refund process works.
Payments made through HireMyProfile may be held through our secure escrow system until the agreed work, service, or milestone is completed. Refunds are reviewed based on the project status, submitted proof, milestone progress, and platform terms.
A client may be eligible for a full or partial refund in the following cases:
Refunds will usually not be approved in the following cases:
Please review these conditions carefully before requesting a refund.
The service has already been completed and accepted by the client, or the freelancer has delivered the work according to the agreed project scope.
The client changes the project requirements after the work has started, or the delay is caused by the client including late replies, missing details, or delayed approvals.
The client asks for a refund after using, downloading, sharing, or approving the delivered work.
The project is cancelled due to violation of HireMyProfile Terms & Conditions, or the refund request is made for reasons that were not part of the original project agreement.
In some cases, HireMyProfile may approve a partial refund. This may happen when part of the work has already been completed, delivered, or approved.
The final refund amount will depend on the completed work, milestone status, and dispute review. Our team carefully evaluates each case to ensure a fair outcome for both parties.
If there is a disagreement between the client and freelancer, either party may raise a dispute through HireMyProfile. Our team may ask for project details, chat history, files, delivery proof, payment proof, and other related information.
After reviewing the case, HireMyProfile may take one of the following actions:
Approve a full refund to the client when the case is resolved in their favor.
Approve a partial refund to the client based on work completed.
Release the payment to the freelancer if the work was delivered as agreed.
Ask both parties to revise, complete, or resolve the work amicably.
Case reviewed and refund approved by our team
Refund processed within 5–7 business days
Final credit depends on your bank or payment provider
Once a refund is approved, HireMyProfile will process it within 5–7 business days. The final credit time may depend on the payment gateway, bank, card provider, or wallet provider.
Refunds will be credited only to the original payment method used during the transaction.
HireMyProfile cannot transfer the refund to a different bank account, wallet, card, or third-party payment method. Please ensure your original payment method is active to receive the refund.
In some cases, payment gateway charges, bank charges, transaction fees, or platform service charges may be non-refundable, unless required by law or approved by HireMyProfile. These deductions are applied to cover processing costs incurred during the original transaction.
If a project is cancelled before the freelancer starts work, the client may be eligible for a refund after review. However, if the freelancer has already started work or spent time on planning, research, design, development, writing, consultation, or any agreed service, a full refund may not apply.
Important Notice
HireMyProfile reserves the right to reject refund requests if we find misuse of the platform, fake claims, fraud, chargeback abuse, account misuse, or violation of our Terms & Conditions.
For refund-related questions or support, please contact us. Include your order ID, payment details, project details, and reason for the refund request so our team can review your case faster.
Email us at support@hiremyprofile.com
HireMyProfile may update this Refund Policy from time to time. Any changes will be posted on this page. Continued use of the platform means you accept the updated policy.
Our support team is committed to ensuring fair and transparent refund processes for all users.