Refund, Fees & Charges

Fees and charges

• Applicable fees may vary based on the service category, membership plan, and transaction type.
• Any platform or service fee shown at checkout is part of the final payable amount before you confirm a transaction.
• Additional charges, if any, will be clearly communicated before they are applied.

Refunds

• Refund requests are reviewed based on the status of the contract, delivery milestones, and the nature of the issue raised.
• Completed and approved work may not be eligible for a full refund unless required under the platform policy or applicable law.
• If a refund is approved, it will be processed to the original payment method whenever possible.

Payments and holds

• Where escrow or payment protection applies, funds are held securely until the relevant release conditions are met.
• Payment reviews may be required for dispute handling, verification, or fraud prevention.
• Processing timelines may vary depending on your bank, card provider, or payment gateway.

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