Customer Support

1. How We Can Help

HireMyProfile support helps clients, freelancers, teams, and partners use the platform safely and smoothly.

• Account login, signup, profile, and verification help.
• Hiring support for clients posting jobs or finding talent.
• Freelancer support for profiles, services, proposals, and work delivery.
• PartnerMatch support for founders, investors, franchise partners, and business opportunities.
• Payment, escrow, refund, cancellation, and dispute-related help.
• Technical issues, bugs, page errors, or platform access problems.
• Safety reports related to fraud, fake profiles, misuse, or policy violations.

2. Support Options

Signed-in users should use Messages or their active dashboard whenever possible. This helps our team review the account, project, payment, or conversation details faster. Public visitors can contact us through the contact page.

3. Support for Clients

Clients can contact support for help with hiring, payments, project management, and freelancer-related issues.

• Help with posting a job or creating a clear project requirement.
• Support for finding, shortlisting, and contacting freelancers or teams.
• Help with proposals, milestones, project scope, and work approval.
• Support for escrow payments, payment holds, refunds, and cancellations.
• Help with delayed delivery, incomplete work, or project disputes.
• Guidance for reporting fake profiles, fraud, or suspicious activity.

4. Support for Freelancers

Freelancers can contact support for account, profile, proposal, delivery, and payment-related concerns.

• Help with profile setup, service listings, portfolio, and visibility.
• Support for sending proposals and managing client conversations.
• Help with project delivery, milestone updates, revisions, and approvals.
• Support for payment release, escrow status, and withdrawal-related queries.
• Help with client delays, unclear requirements, or unfair cancellation requests.
• Guidance for account restrictions, verification, or policy reviews.

5. PartnerMatch Support

PartnerMatch users can get help with business profiles, investor connections, franchise opportunities, co-founder requests, NDA activity, and deal-room access.

• Help with creating or updating a PartnerMatch profile.
• Support for sending EOI, proposals, or partner requests.
• Help with NDA flow, document sharing, and deal-room activity.
• Support for reporting misleading business claims or suspicious offers.
• Guidance for founders, investors, franchise seekers, and strategic partners.

6. Payments, Refunds, and Disputes

Payment-related cases are reviewed carefully. Our team may check payment records, project status, escrow details, chat history, delivery proof, and user activity before taking action.

• Approved refunds are handled according to the Refund Policy.
• Cancelled projects are handled according to the Cancellation Policy.
• Digital service delivery issues are reviewed under the Service Delivery Policy.
• Escrow funds may be refunded, partially refunded, released, or held during review.
• Dispute decisions are based on proof, project scope, milestones, and platform terms.

7. What to Share With Support

To help us review your issue faster, please share clear details when you contact support.

• Your registered email address or profile name.
• Order ID, project ID, proposal ID, or payment reference, if available.
• A short and clear explanation of the issue.
• Screenshots, files, links, or proof related to the issue.
• Chat details or delivery proof, if the issue is about a project.
• Payment proof, bank reference, or transaction screenshot for payment issues.

8. Response Time

Our team tries to respond as soon as possible. Response time may depend on the issue type, proof needed, and number of active support requests.

• General account or platform queries are usually reviewed within 1–2 business days.
• Payment, refund, and escrow cases may take 2–5 business days for review.
• Dispute cases may take longer if both parties need to submit proof.
• Fraud, abuse, and security-related reports are reviewed on priority.

9. Safety and Fraud Reports

HireMyProfile does not allow fake profiles, misleading listings, payment fraud, abusive behavior, or attempts to bypass the platform. If you see suspicious activity, please report it with proof.

• Do not share OTPs, passwords, bank details, or private login access with unknown users.
• Do not make payments outside HireMyProfile if the project is started on the platform.
• Report fake job posts, fake freelancer profiles, spam, harassment, or fraud attempts.
• Our team may restrict accounts that break platform rules or misuse support systems.

10. Contact Support

For support-related help, you can contact us through the contact page or use Messages after signing in.

11. Policy Updates

HireMyProfile may update this Customer Support page from time to time to improve user help, safety, and platform processes. Continued use of the platform means you accept the updated support process.