Feedback

1. Send Feedback

Your feedback helps us improve HireMyProfile. You can share suggestions, report issues, or tell us where you faced trouble while using the platform.

2. What You Can Share

You can send feedback about any part of the HireMyProfile platform.

• Account signup, login, profile setup, and verification experience.
• Job posting, hiring flow, freelancer search, and proposal experience.
• Freelancer profile, service listing, portfolio, and client communication experience.
• PartnerMatch profiles, EOI, NDA flow, deal-room access, and business matching experience.
• Payments, escrow, refunds, cancellations, and dispute experience.
• Website speed, broken pages, button issues, mobile view, or technical bugs.
• Safety concerns, fake profiles, spam, fraud attempts, or policy misuse.
• Ideas for new features, better design, simpler steps, or clearer information.

3. Details to Include

Clear details help our team understand your feedback faster and take the right action.

• Your registered email address or profile name, if you have an account.
• The page name, feature name, order ID, project ID, or payment reference, if available.
• A short explanation of what happened or what you want improved.
• Screenshots, screen recordings, links, files, or proof, if they help explain the issue.
• Device details such as mobile, desktop, browser name, or app version, if it is a technical issue.
• Steps to repeat the issue, if you are reporting a bug.

4. Bug Reports

If something is not working properly, please share the exact issue so our team can test and fix it.

• Tell us what you were trying to do.
• Tell us what error or problem you saw.
• Share the page link or section name where the issue happened.
• Add a screenshot or short screen recording if possible.
• Mention whether the issue happened on mobile, desktop, or both.

5. Payments, Refunds, and Project Issues

For payment, refund, cancellation, escrow, delivery, or dispute-related issues, please contact support with full details. These cases need review, so our team may ask for proof before taking action.

6. Safety and Fraud Reports

If you notice fake profiles, spam, fraud attempts, abusive messages, or suspicious activity, report it with proof. Safety reports are reviewed with priority.

• Do not share OTPs, passwords, payment PINs, or private account access.
• Do not make project payments outside HireMyProfile if the work started on the platform.
• Report users who ask you to bypass the platform payment or communication process.
• Share screenshots, profile links, payment proof, or chat proof when reporting fraud.

7. How We Review Feedback

HireMyProfile reviews feedback based on the issue type, proof shared, account details, and platform records. Some feedback may lead to feature updates, policy updates, support action, account review, or technical fixes.

• General suggestions are shared with the product and support team.
• Bug reports are checked by the technical team.
• Payment and dispute issues are reviewed with account and transaction details.
• Safety reports may lead to warning, restriction, suspension, or further verification.

8. Response Time

We try to respond as soon as possible. The time may depend on the type of feedback and the details needed for review.

• General feedback is usually reviewed within 1-2 business days.
• Technical issues may take longer if testing or developer review is needed.
• Payment, refund, escrow, and dispute cases may take 2-5 business days.
• Fraud, abuse, and safety reports are reviewed on priority.

9. Feedback We May Not Act On

We may not act on feedback that is unclear, abusive, spammy, fake, or not related to HireMyProfile. We may also ignore requests that ask us to break platform rules, privacy rules, or payment safety rules.

10. Contact for Feedback

To share feedback, open the contact page and choose the best matching category. Signed-in users can also use Messages when the feedback is linked to a project, order, payment, or user conversation.

11. Updates to This Page

HireMyProfile may update this Feedback page from time to time to improve support, safety, and platform quality. Continued use of the platform means you accept the latest process.